Terms & Conditions

  • Items are generally delivered within 3-5 working days of order. However this cannot always be guaranteed.
  • All items remain the property of us until payment is received.
  • Prices quoted are subject to change, and additional fees may be applicable.
  • The Customer has the right to cancel any order prior to the day of delivery.
  • We reserve the right to refuse any order, without notice.
  • Orders made online, via email, and over the telephone will constitute agreement to these terms and conditions of sale. We assume that you have read and understood these terms, and that you agree to them.
  • Due to the nature of our products, all products offered are subject to availability, and can be withdrawn at any time without notice.
  • We cannot guarantee that the appearance, quality, shape, size and type of products shown on this site exactly reproduce the appearance, quality, shape, size and type of the physical products themselves. Natural products will show some variations.
  • All sizes quoted are approximate and may vary due to the nature of the product.
  • All products shall be at the customer’s risk from the time of collection (if so collected) or from the time of delivery. After such time the company shall be under no liability for loss or damage or deterioration of the product from whatever cause arising.
  • The company will make every effort to deliver products on the agreed date, but if for any reason the company is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.
  • Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the delivery vehicles.
  • The exact location that the logs will be left will be at the discretion of the driver. Although we will do our best to ensure this is as close to the customer’s desired location as possible this cannot always be guaranteed.
  • The company will not accept any liability for damages to property caused during delivery.
  • If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred.
  • As we use a third party payment processor, we cannot be held liable for any loss of financial information.
  • We will never share, rent or sell your personal details with any third party.
  • Claims for damage, miss-shipping or dissatisfaction should be made within 48 hours.
  • Images shown are for illustration purposes only, actual products may differ.
  • We have the right to change these terms & conditions at any time and without prior notice.
  • The terms & conditions do not affect your consumer statutory rights.