Frequently Asked Questions

What size are the logs?

Our standard logs are 9-10 inches long which is around 25cm and they are split.

Does the price include VAT?

Yes, the price includes VAT at 5%.

Do I have to be at home when the delivery is made?

No, you do not need to be there to receive delivery. If you leave instructions on where to leave the logs we will do our best to get them as close as possible. Please note that the bags are not covered to protect them from the rain once we get them off our van. If you are not there to move/cover them straight away it is probably best to leave a tarpaulin or similar so we can cover them for you if the forecast is for rain.

Do you deliver on weekends?

We do not deliver on Sundays; however Saturday deliveries are available on request.

Do you want the bag back?

The bag is yours if you wish to keep it, or you can drop the bags back in to the office at Ings. Alternatively you can keep hold of them and we will collect them when we redeliver.